One system for rental, sales and delivery — 8 minutes saved on every order.
Stockguard rents power tools and sells construction materials. Five groups of people run the business: site managers and procurement officers on the client side, and sales reps, warehouse staff and drivers inside the company. The job was to connect them in one system — a client portal, a sales CRM, a back office and a mobile app — fed by telemetry from Bluetooth sensors.
I visited sites to see how warehouse staff and drivers work, interviewed B2B clients about renting and buying, and mapped journeys for all five roles.
Warehouse staff and drivers see only the task in front of them, not the whole system.
Several parameters in one field, so a sales rep finds what the client needs without switching screens.
Urgent events interrupt, the rest wait in a list — people stay informed without drowning in alerts.
One app for everyone, with each role hidden behind permissions.
It looked simpler to build, but drivers need a few large actions on the move, sales reps need dense data, and clients must never see internal stock and prices. Four focused products on one design system won.
After launch, the average order took 8 minutes less to process. Daily users of the client portal grew 15% within 3 months of launch, and navigation support tickets fell 22%. Warehouse staff and drivers rated the new mobile app 4.2/5. Inventory tracking became 10% more accurate, and use of the AI demand-forecasting feature grew 30% after its redesign.